Quality: How do I know if this is what I want?
Security: Is it safe to use my Credit Card?
Ease of Use: How do I shop at The DNA Store?
Options: Can I order by regular mail?
Privacy: Do you keep all of my personal information private?
Speed: How long will it take to receive my order?
Tax & Shipping: What about sales tax and shipping & handling?
Returns: What is your return policy?
Contacting The DNA Store: Can I call you?
I don't trust the web with my credit card number, Can I call you?
How do I know if this
is the piece I want?
The DNA Store carries a variety of tools and learning resources. We offer detailed descriptions of each item. If you have specific questions,
ask us! And remember, we offer a complete money back guarantee, so if something turns out not to be just what you want, you may return
it, no questions asked.
Is it safe to use
my credit card at TheDNAStore.com?
Our Card Service uses encryption with the highest levels of secure socket layer technology (SSL), and is guaranteed against fraud (see next
paragraph). It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the
information travels over the Internet.
How do I shop at TheDNAStore?
From the main shopping area on the the footer at the bottom, you will see the price. There is a "Buy Now" button at the bottom of the
description of the product. To purchase, just click the button and you will then add that to your shopping cart.
When you're finished adding products
to your shopping basket, and you're ready to buy, click on checkout
near the top right of the screen.
This will begin your secure checkout process, where you will fill out ship to and bill to addresses, choose your shipping option, see the
total cost of your order, and enter your credit card number for real-time credit authorization.
Can I order by regular
The easiest way is to utilize our shopping basket system, and go through the 'Checkout' process.
Mail: For mail order, you can either print that page out or simply
write the information down, and then send it in with your check
or money order Our postal address is
The DNA Store,
15270 Pleasant View Drive,
Everything can be done by e-mail also - just let us know and we will be happy to do what is necessary!
Do you keep all of
my personal information private?
Yes. We consider the information you choose to share with us confidential. We will not share, rent or sell any of your personal information.
How long will it take
to receive my order?
When you place an order, your credit-card transaction is processed in real-time, and your order is completely processed within one business
day. All orders are shipped within three days of when we receive them, more often than not, they go out the morning after you place your
order. We must admit that we sometimes go away for a weekend or a few times a year, for a week. So the day we receive them isn't always
the same day you order....but it is nearly all of the time. The amount of time it takes for your order to arrive once it has been shipped depends
on which shipping. We normally send items out "Priority Mail" which means that it should take 3 to 5 days to arrive. For overseas orders, we
often ship "Global Priority" which is just a few days longer that "Priority mail". If the item is heavy, regular first class mail is used. Oversea
orders will take between 2 to 4 weeks for delivery (normally.)
What about sales tax
and shipping charges?
Internet sales are not subject to sales tax (yet). So you can enjoy shopping without the annoying sales tax add-ons!
What is your return
The DNA Store offers a Money Back Guarantee. If you are dissatisfied with your purchase for any reason, return your purchase to us and we
will refund your money immediately. Is this any way to run a business? We think so, and its worked well for us for over 10 years.
Can I contact you?
Yes, you can contact us in Colorado, 719-937-6762. Our fax number is 719-258-9602
Can I call the order in?
No problem, we can take your credit card over the phone (rather than using the web.) Please use 719-937-6762